Refund Policy

Refund & Return Policy

Digital Products (Subscriptions, eBooks, and Online Content)

All digital products, including subscriptions, eBooks, and online content, are final and non-refundable.

Upon purchase, you are granted immediate access to digital content. This access constitutes delivery of the purchased product.

We do not provide refunds or credits for:
- partially used subscription periods
- unused time
- failure to cancel before a renewal date
- dissatisfaction after access has been granted

By completing your purchase, you acknowledge and agree to these terms.

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Physical Products (Fulfilled by Partner Vendors)

Physical products sold through Malaska Golf are fulfilled by partner vendors and shipped directly to customers.

Return Eligibility

Returns are accepted only under the following conditions:

- A return request must be submitted within **10 days of delivery**
- The item must be unused, unworn, and in original condition
- All original packaging, accessories, and tags must be included
- Proof of purchase is required

Returns requested outside of this 10-day window will not be accepted.

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Return Authorization Required

All returns must be approved prior to shipment.

To request a return, contact:
support@malaskagolf.com

Items returned without prior authorization will not be accepted.

Return instructions and the appropriate return address will be provided after approval.

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Shipping and Fees

- Return shipping costs are the responsibility of the customer
- Original shipping charges are non-refundable
- A restocking fee of up to 15% may be applied to eligible returns

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Damaged, Defective, or Incorrect Items

You must inspect your order upon receipt.

If your item is defective, damaged, or incorrect, you must contact us within **7 days of delivery**.

If verified, we will resolve the issue at no cost to you, which may include a replacement or refund.

Failure to report issues within this timeframe may result in denial of the claim.

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Non-Returnable Items

The following items are not eligible for return:

- sale or clearance items
- gift cards
- custom or personalized products
- items restricted by our fulfillment partners

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Vendor Fulfillment Notice

Because products are fulfilled by partner vendors:
- shipping times may vary
- return handling times may vary
- return addresses and processing procedures may differ by product

We will provide full return instructions after your request is approved.

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Refund Processing

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:
- refunds will be issued to your original payment method
- processing may take up to 10 business days after approval
- your financial institution may require additional time to post the refund

We reserve the right to deny refunds for items that do not meet the return criteria.

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European Union (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery, as required by law.

Items must still be in original, unused condition unless otherwise required by applicable law.

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Abuse and Chargebacks

We reserve the right to refuse returns or refunds in cases of suspected abuse, misuse, or fraudulent activity.

If a chargeback is initiated without first contacting our support team, we reserve the right to suspend or terminate access to your account and services.

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Contact

For all return and refund inquiries:
support@malaskagolf.com