WELCOME TO MALASKA GOLF

RE: INSTRUCTIONAL VIDEOS

[mpc_accordion preset=”mpc_preset_6″ content_preset=”_mpc_preset_1″ auto_indent=”true” opened=”1″ title_font_preset=”mpc_preset_4″ title_font_color=”#333333″ title_font_size=”18″ title_font_transform=”uppercase” title_font_align=”left” title_margin_divider=”true” title_margin_css=”margin-top:10px;margin-right:0px;margin-bottom:0px;margin-left:0px;” hover_title_color=”#75cdde” content_font_preset=”mpc_preset_13″ content_font_align=”left” content_padding_divider=”true” content_padding_css=”padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;” content_margin_divider=”true” content_margin_css=”margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;” margin_divider=”true” margin_css=”margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;” mpc_icon__transition=”slide-up” mpc_icon__icon=”icnm icnm-uni3F” mpc_icon__icon_color=”#adadad” mpc_icon__icon_size=”36″ mpc_icon__hover_icon=”eti eti_lightbulb” mpc_icon__hover_icon_color=”#75cdde”][mpc_accordion_tab title=”1. How many programs are there?”]

Currently, Malaska Golf offers five learning sections – The M-System, Skill Pathways, I Feel Your Pain, Teaching Clinic and Ask Mike. Each collection of videos work to broaden your understanding of the game, taking you step-by-step through the skill development that will lead to better play and more fun on the golf course.

[/mpc_accordion_tab][mpc_accordion_tab title=”2. Where can I see the complete lesson schedule for each program?”]

If you visit the PROGRAM page, you can easily browse each collection of videos. Once inside a particular program, you will see all the videos it includes, in a sequential order to build your skills along the way. You can also search the LIBRARY. The LIBRARY offers an intuitive sort feature to help you along the way.

[/mpc_accordion_tab][mpc_accordion_tab title=”3. Is there a chronological order to the lessons or can I skip around?”]

Malaska Golf is set up to be a versatile learning tool. Each PROGRAM has been developed with a skill-building sequence in mind. However, the site is flexible enough to pull skill-specific videos from across all programs to really help you dial in a particular part of your game.

[/mpc_accordion_tab][mpc_accordion_tab title=”4. Can I change the order of the lessons?”]

Sure. You can use the insights, skill development and instructional videos within Malaska Golf however you see fit. Mike suggests beginning with The M-System, working your way through the skill progression video by video. But, we understand that there’s a lot of overlap in the lessons, and Mike explores skill development from many angles to help give you a complete understanding of the game.

[/mpc_accordion_tab][mpc_accordion_tab title=”5. How do I select a lesson outside of what’s in the Dashboard queue?”]

The Malaska Golf site is designed to give you complete control. You can use the PROGRAMS section, the LIBRARY or category TAGS throughout the site to dial in on the area you want to explore. From any page on the site, you can use the layered navigation menu to easily browse video content or pick up where you left off in a previous session.

[/mpc_accordion_tab][mpc_accordion_tab title=”6. What’s the best way to stay on track with the lesson schedule?”]

On the video-player page you will see a User Notes and Comments section next to every instructional video you watch. You can use these areas to track your progress and share comments with the community. Also, keep in mind that there is no set schedule for lessons. The tools we offer at Malaska Golf give you the freedom to learn and improve at your own pace. If you’re working on a particular skill, you may want to further explore it by viewing Related Videos. Then, at any time, you can pick right back up in your selected learning program where you left off. You can also post a comment for Mike to get advice directly from your instructor.

[/mpc_accordion_tab][mpc_accordion_tab title=”7. Are my User Notes public or private?”]

User Notes are only seen by you. This is a great way to post reminders to yourself, keep track of where you are in the program sequence or draft questions/comments you’re going to share with the community.

[/mpc_accordion_tab][mpc_accordion_tab title=”8. Are my comments public or private?”]

Any comment you post to a video can be seen by the entire Malaska Golf community. Mike is truly a hands-on instructor, and he’s focused on your improvement. So, he’ll regularly respond to comments and even create new videos based on your questions/feedback.

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RE: ACCOUNT & BILLING

[mpc_accordion preset=”mpc_preset_6″ content_preset=”_mpc_preset_1″ auto_indent=”true” opened=”1″ title_font_preset=”mpc_preset_4″ title_font_color=”#333333″ title_font_size=”18″ title_font_transform=”uppercase” title_font_align=”left” title_margin_divider=”true” title_margin_css=”margin-top:10px;margin-right:0px;margin-bottom:0px;margin-left:0px;” hover_title_color=”#75cdde” content_font_preset=”mpc_preset_13″ content_font_align=”left” content_padding_divider=”true” content_padding_css=”padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;” content_margin_divider=”true” content_margin_css=”margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;” margin_divider=”true” margin_css=”margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;” mpc_icon__transition=”slide-up” mpc_icon__icon=”icnm icnm-uni3F” mpc_icon__icon_color=”#adadad” mpc_icon__icon_size=”36″ mpc_icon__hover_icon=”eti eti_lightbulb” mpc_icon__hover_icon_color=”#75cdde”][mpc_accordion_tab title=”1. How do I cancel my account?”]

When you are signed in, you will see your username in the top, right hand corner of the site. Use that menu to “Visit Profile.”

In your Profile manager, you will select “Subscriptions” to manage/cancel your membership settings.

If you are a Monthly Member, you will not be charged for the next month. If you are an Annual Member, your membership will not renew at the end of your 12-month subscription.

[/mpc_accordion_tab][mpc_accordion_tab title=”2. How do I reactivate my account?”]

Visitors to Malaska Golf can always purchase items from the online Shop even if they do not have an active subscription.

Members who had a prior subscription can re-activate their premium site access by selecting a payment option (Monthly or Annually) that works best for them and continuing through the checkout process.

NOTE: The first FREE 30-Days offers is only valid one time per user, per monthly subscription. So, if you are a returning member who is opting to pay month-to-month, you will be charged the first month’s fee upon signup vs. 30-days later for first-time subscribers.

All Annual Members receive the pro-rated fee which offers TWO MONTHS FREE.

[/mpc_accordion_tab][mpc_accordion_tab title=”3. Can I pause my account?”]

Currently, Malaska Golf does not offer a “Pause” option for managing your subscriptions.

Subscriber usernames and passwords are saved in the site, so members who cancel their account can easily be identified upon return. Simply use your prior username and password to access your purchase and subscription history.

[/mpc_accordion_tab][mpc_accordion_tab title=”4. Can I change my username?”]

Both your username and email address are key identifiers for who you are in the Malaska Golf system.

You can update your email address by visiting the profile management section of the site, using the menu found on the top, righthand side where you see your name listed or by clicking “Account” in the left-side navigation bar.

If you wish to change your username, or the First/Last names associated with your account, please contact us by email: [email protected]

[/mpc_accordion_tab][mpc_accordion_tab title=”5. How do I change my credit card information?”]

It is important to keep a current credit card on file to maintain recurring payments and premium site access for subscribers.

Subscribers can manage credit card details on the “Payment Methods” page found in the Profile manager. Members can access the “Payment Methods” page using the menu on the top, righthand corner of the page or through the “Account” link found at the bottom of the right-side navigation menu.

Non-members’ credit card information can be managed through the Shop when you checkout.

If you have any issues changing your payment settings, please contact us by email: [email protected]

[/mpc_accordion_tab][mpc_accordion_tab title=”6. How do I change my subscription options?”]

Members can manage their subscription settings on the “Subscriptions” page found in the Member Profile.

All site visitors have the option of subscribing to Mike’s premium learning center content. Both “Monthly” and “Annual” payment options are available.

If you have any issues changing your subscription settings, please contact us by email: [email protected]

[/mpc_accordion_tab][mpc_accordion_tab title=”7. How do I refer friends to Malaska Golf?”]

The Malaska Golf Referral Program is coming soon.

Members will have the opportunity to earn premium Malaska Golf items and FREE months of learning center access. Details will be available on the “Refer a Friend” page of the site, which will be found on the left-side navigation.

 

Details to come…

[/mpc_accordion_tab][mpc_accordion_tab title=”8. How do I track my referral bonuses?”]

The Malaska Golf Referral Program is coming soon.

Members will have the opportunity to earn premium Malaska Golf items and FREE months of learning center access. Details will be available on the “Refer a Friend” page of the site, which will be found on the left-side navigation.

Details to come…

[/mpc_accordion_tab][mpc_accordion_tab title=”9. Who answers support emails?”]

Mike is truly a hands-on instructor, and he’s focused on your improvement. So, he’ll regularly respond to comments and even create new videos based on your questions/feedback.

Mike also has a team of site partners to help manage and maintain malaskagolf.com. Technical, process, management or payment questions can be directed to us via email: [email protected]

Scott, Larry or Piete will get back to you in a timely fashion to resolve your issue as best we can.

[/mpc_accordion_tab][mpc_accordion_tab title=”10. Is there a 1-800 number I can call for support?”]

Malaska Golf does not currently have a call-in number for support.

For technical, process, management or payment questions, please contact us via email: [email protected]

Scott, Larry or Piete will get back to you in a timely fashion to resolve your issue as best we can.

[/mpc_accordion_tab][mpc_accordion_tab title=”11. When does my FREE 30-Day Trial begin and end?”]

First-time, Monthly subscribers enjoy the first 30-Days FREE. Your FREE trial begins immediately upon registration, so you can begin exploring Mike’s five, unique learning programs designed to improve your understanding of the game of golf in a step-by-step manner.

Monthly subscribers will be charged the monthly fee, beginning and recurring every 30 days after the FREE trial period has ended.

Annual subscribers enjoy a pro-rated, 12-month fee which includes TWO FREE MONTHS each year.

[/mpc_accordion_tab][mpc_accordion_tab title=”12. Can I get a refund if I’m not completely satisfied?”]

Absolutely. We want you to enjoy and truly benefit from the Malaska Golf experience.

If you are not completely satisfied and wish to cancel your subscription, we will relieve you of any future charges. You may also receive a pro-rated refund based on the payments you’ve made toward future site use.

For more details, email us: [email protected]

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